Why choose Automatic Refreshments?

Think we're pretty great? That's marvellous to hear! We'd be delighted to have you join us. Why not give us a ring at 01455 230 133? You might be pondering why Automatic Refreshments should be your top choice amongst the myriad of vending options out there. Let us share a few reasons why we believe we stand out. Tired of vending being a hassle? Frustrated with sub-par machines, lacklustre maintenance, or a disappointing product range? Perhaps you’re disillusioned with your current vending supplier, or exasperated by hidden charges? We’re here to revolutionise your vending experience. Or maybe you’re venturing into vending for the first time?

Automatic Refreshments was born out of a desire for higher standards and superior service. Our founders, having experienced a decline in quality at a local company post-acquisition by a multinational, were driven by the conviction that they could do better. By prioritising exceptional service over profit, they set a course for success. The rest, as they say, is history. We've consistently grown stronger, with our original directors still passionately steering the ship and ensuring day-to-day excellence

Tailor made vending machine solutions

Our team is dedicated to recommending only the machines that perfectly fit the unique needs of YOUR business. We take into careful consideration factors like your location, the number of staff, and the specific offerings you aim to provide. With years of experience under their belts, our team members have successfully catered to a wide range of clients, from small start-up companies to large, multi-site businesses. They possess the expertise to advise on the most suitable machines for your setting, always with a commitment to honesty and integrity. You can trust that we will never over-promise or hard-sell; our focus is solely on finding the best vending solution for you.

The latest technology

As a forward-thinking company, we pride ourselves on offering only the latest and most advanced technology available in the market. We're firm believers that cutting-edge technology not only ensures outstanding reliability but also leads to lower overall costs for our customers. Our range of high-tech hot drinks machines are designed to deliver the finest tasting beverages. Additionally, our new snack machines are equipped with a guaranteed vend system. This means every purchase is assured – either you get your chosen item, or you get your money back, eliminating any vending frustrations.

Fully managed vending services

Hundreds of customers across the UK place their trust in us to maintain their vending machines. Our dedicated team of operators ensures each machine is kept clean, fully stocked, and ready for use. To guarantee consistency, each operator is assigned a specific route, allowing them to become familiar with their sites and work closely with you. This approach ensures we're delivering the very best service tailored to your unique needs. Prefer to manage your machine independently? We fully support that choice. Our dedicated wholesale branch, vendingsuperstore.co.uk, offers an extensive range of supplies at highly competitive prices, providing everything you might need to keep your vending services running smoothly

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We are proudly independent.

As proud members of the National Independent Vending Operators (NIVO), the UK’s largest buying group for independent vending operators, we gain access to the most competitive prices in the industry. This membership is a crucial part of our strategy, enabling us to pass on significant cost savings to our customers. It empowers us to offer all the advantages of 'big business vending' while maintaining that local touch and personalised service. Our team, who truly cares about each customer, ensures that this blend of affordability and quality is at the heart of everything we do.

A first class team of engineers & operators

Our dedicated team is not only equipped with an extensive stock of parts, but they're also pretty awesome at what they do. With a first fix rate of 97% and a standard call-out time of just 4 hours, they're exceptionally efficient. Moreover, our operators are trained in frontline fault finding, which often allows for even quicker resolutions. This means that many issues can be resolved on the spot, significantly reducing downtime and ensuring your vending services remain uninterrupted.

We are trusted by hundreds of customers.

At Automatic Refreshments, we're proud to vend over 6 million hot drinks annually to a diverse range of businesses across the Midlands. From small local enterprises to large, multi-site high street brands, our clientele is as varied as it is prestigious. We're the trusted vending solution provider for numerous well-known and respected names, delivering quality and hassle-free service every time. But don't just take our word for it – our customers' positive feedback speaks volumes about the exceptional service we consistently provide

No hidden costs or complicated pricing.

At Automatic Refreshments, we're committed to transparent pricing. Our sales managers will provide you with a 'true' price, detailing the exact cost of your chosen vending machine, whether you opt for an outright purchase or a lease agreement. We ensure you're fully informed about any additional costs, such as water filter changes, and provide clear breakdowns of the costs for each tea, coffee, or snack. With us, hidden fees are a thing of the past – all our charges are outlined clearly in our terms & conditions, and we don’t impose hidden delivery costs or installation fees.

We understand that some companies offer 'free' machines, but these often come with strings attached, like inflated cup costs or minimum vend requirements, leading to higher overall expenses. One of our clients, a site with 35 staff, was vending 500 drinks weekly from a 'free on loan' machine and managed to save over £1,000 a year by switching to our leased, fully operated machine offering superior quality drinks. While we may occasionally offer a free on loan machine, this is only when it truly benefits the customer, upholding our ethos of honesty and value.

We vend the brands that you love.

Our ethos at Automatic Refreshments is unwavering: only the best products make it into our machines. We steadfastly refuse to compromise on quality, ensuring that our vending machines are always stocked with brands that are both well-known and loved. Our partnerships are carefully selected, working exclusively with trusted and reputable machine manufacturers. While alternative manufacturers and suppliers might approach us with the lure of lower prices, we remain committed to quality; opting for an inferior product is simply not in our playbook. Our independence allows us the flexibility to avoid tying ourselves to specific suppliers or strict planograms. Instead, our team enjoys the freedom to tailor the machine's stock based on real demand at each individual site. This approach ensures that we meet the unique preferences and needs of every location we serve.

Beyond the first contract.

Our customers' loyalty is a testament to the quality of our service, and we're dedicated to nurturing these relationships. As the initial lease term approaches its end, we offer a comprehensive upgrade plan. This plan gives customers the option to either retain their existing machines at a reduced cost or upgrade to newer models at competitive rates. We closely watch the growth and evolution of the businesses we partner with, stepping in to ensure that their vending solutions continue to align perfectly with their expanding needs. Our exceptionally high customer retention rate is a clear indicator of the outstanding service we provide. At Automatic Refreshments, we don't just supply vending machines; we build lasting partnerships that evolve alongside your business.

First class service to UPOL

"Automatic Refreshments are our sole supplier for all our vending needs spread over 3 sites. We currently have 8 hot drinks machines (3 free standing and 5 table top Viatle’s) as well as 5 water coolers. What separates Automatic Refreshments from their competition is their service, attention to detail and their flexibility and willingness to cater for our needs. The service we receive, can only be described as first class from every member of staff that we come in to contact with. We truly believe we are not just a number for Automatic Refreshments and as a company we can not recommend them highly enough."


Eden Tyres where top service meets top coffee

"Adam and his team at Automatic Refreshments are a pleasure to deal with, They have been providing my Company (ETS) for over 10 years with vending machines and vending supplies. From firstly providing a new machine to keeping it maintained and full of an excellent choice of hot drinks there service is superb! and highly reliable. ETS customers are always giving us great reviews on not only our service but also the great tasting coffee in all our branches. I would not hesitate in recommending Automatic Refreshments for great customer service with that personal touch needed."


Providing better vending.

"We have recently acquired the services of Automatic Refreshments to supply and maintain the two drinks vending machines within our production facility, which currently has a staffing level of 160. Although we have only been using their services for one month, we have already noticed a higher level of hygiene along with a very polite and helpful manner from the operative who visits the site to maintain the machines. The quality of the consumables is very high, and the machines have been working as designed with no issues. The process was professional from point of initial contact to final installation with follow ups to ensure that we were satisfied with the equipment and service supplied, and I have no doubts over being able to recommend Automatic Refreshments as prospective suppliers to other businesses who would be considering their services."

Buyer - KROHNE Limited