Just ordered your new machine? That’s great! We look forward to having you as a customer. Our team will provide a thorough (but quick, we promise!) site survey to check where each machine will be positioned to ensure a smooth and hassle free installation.


Before you place your order, our team provide a free site survey visit. Our expert team will check where you want your machine positioned to ensure it is suitable and they will take measurements of any corridors, stair wells and door frames. We also need to know that the proposed machine location has the necessary water and electrical supplies in accordance with current legislation. We’ve highlighted these below to ensure that any contractor you engage to carry out the work has clear instructions. If you have any questions at all please do not hesitate to call us on 01455 230 133.


Each individual machine will require a 13amp UK socket to be located within 1.5 metres of the proposed location. Sorry but extension cables or double adapters must not be used.


Some of our smaller coffee machines may have a tank system, we recommend that a water supply and drainage are located close to the machine. Ordered one of plumbed in hot drinks machines, coffee machines or water coolers? They must be supplied from mains water. This must be mains water from a rising main direct from fresh water supply. These machines cannot be connected to a water tank storage supply. The plumbing needs to be brought within 1 metre of the proposed machine location and must be terminated with a 15mm isolating ball valve, one for each machine. Both the electrical socket and stopcock should be easily accessible allowing the machine to be isolated when needed.


On installation day our expert engineers will be on hand to ensure your machines are set up correctly and provide guidance and advice on how to use and care for your machine. Chosen our fully managed service? Our operators will be in touch to fill your machines and look after them going forward.